While organizations are structured vertically, customer value creation is produced horizontally. Misalignment of processes and capabilities across the operational units will negatively impact operational excellence, customer satisfaction, and reputation. As a consequence, operational alignment is the foundation of operational excellence.
You won each customer based on your brand promise. It is your operational excellence that delivers on your brand promise and improves profitability by optimizing the core processes and capabilities that drive organizational performance.
Operational excellence is also a key factor supporting internal growth funding, sustainability and increasing your company’s value.
There are three fundamental steps to achieving operational alignment:
1. Highly efficient and effective processes
Disciplined process implementation rarely happens naturally. Many company processes are driven by “tribal knowledge,” which leads to recurring breakdowns and the inability to determine root causes and systematically improve the processes.
2. Effective teamwork and leadership that is commitment based and action-focused
Many companies suffer from a lack of effective teamwork and leadership at critical points within the organization. Without excellent teamwork, it is hard to achieve operational excellence and consistently live up to your brand promise.
3. Highly effective cross-functional teams
Many times interdepartmental teams are not cross-functionally integrated in an effective manner. Consequently, they fail to act as a cohesive team. While each team focuses on its objectives, it isn’t necessarily considering the impact of its performance, practices, or priorities on the other teams and the company.
We can help you enhance your operational excellence by: