This course teaches the key distinctions and skills to use your conversations to build relationship and trust, resolve conflict and manage difficult conversations without difficulty.
Two types of conversations occur in business today -- reactive conversations and collaborative conversations. Reactive conversations, driven by resistance and fear, are wasteful in that they prevent real issues from being discussed. Collaborative conversations help build trusting relationships, and deal effectively with key issues, thus accelerating results. Reactive conversations are inauthentic and closed while collaborative conversations are open and authentic.
The culture of your company defines its relationship with its employees, partners and customers. Having an effective culture that supports your corporate goals is crucial to any business and must be considered strategic. This is achieved by establishing a conversational mode that has to be open and authentic. In open conversations participants are willing to share their ideas, thoughts and the basis for their assessments with others to produce mutual learning. Participants work together with mutual respect with the goal of building a shared interpretation and a shared commitment to action. Authentic conversations deal with interpersonal relationship and trust issues. They focus on restoring relationship and trust when breakdowns occur, to insure on-going alignment and commitment.
This workshop will show you how to build a winning culture and the supporting language.
- Learn how conversational dynamics impacts value acceleration
- Learn how to move from inauthentic conversations producing interpersonal mush and dysfunctional behavior, to authentic conversations producing interpersonal clarity and a high performance teams
- Reveal the fundamental breakdown which is the major cause of conversational trauma and ineffectiveness, and how to prevent the breakdown from occurring or successfully resolve the breakdown when it does occurs
- Develop authentic speaking and listening skills
- Mapping issues and resolving conflict using the Authentic Speaking and Authentic Listening Maps
- Introduction to the Authentic Speaking™ and the Authentic Listening™ Maps
Time: Two days - 16 hours
Estimated CEUs: 16