This course teaches the key concepts and skills necessary to have difficult conversations and achieve the results you want to achieve.
There are two types of conversations occurring in business today – Reactive conversations and collaborative conversations. This workshop allows you to start moving your difficult conversations into the collaborative space.
The purpose of this workshop is to provide the distinctions, frameworks and tools to have open and authentic conversations. This will be a hands-on workshop with practice and demonstrations to help embody the distinctions. The participants will walk away with actionable capabilities that will make a powerful difference in how they interact on a daily basis.
This workshop will expose you to new possibilities generated by having more powerful conversations.
The first part of the session will explore the background elements of any conversation and the dynamics of inauthentic, closed and open conversations. The following key distinctions will be introduced and developed:
- The Being/Action/Result Model explores how we produce results and why we cannot produce certain results without a shift in being.
- Reveal the fundamental breakdown which is the major cause of conversational trauma and ineffectiveness, and how to prevent the breakdown from occurring or handle it when it occurs.
- The conversational hurricane – how to prevent it or get out of it when it occurs.
- The impact of conversational dynamics on the team.
- Exploring Inauthentic/Close/Open Conversations.
The second part of the session will provide a powerful framework for authentic conversations to build relationship and resolve conflict. The following key distinctions will be introduced and developed:
- Completion of unfinished business.
- Introduction to the Authentic SpeakingTM and the Authentic ListeningTM Maps.
- Authentic speaking skills.
- Authentic listening skills.
- Mapping issues and resolving conflict using the Authentic Speaking and Authentic Listening Maps.
Time: One day - 8 hours
Estimated CEUs: 8